Troubleshooting

Fixes for common Nabcloud problems: the assistant does not see the workspace, it forgot something, an email did not go out, or you changed assistant.

Updated 18 October 2026 · View as Markdown

My assistant does not see Nabcloud#

Check that the connector is added and approved in the assistant's settings, then start a new conversation. Connectors load at the start of a conversation.

My assistant forgot something#

Ask it to read the project first: "Read the Weber project and tell me where we are." The record is in the workspace, not in the chat.

An email did not go out#

Client emails wait in approvals until a person approves them. Open approvals and decide.

A signature or portal link was not created#

Only an owner or admin hands out these links. Ask one to create it, or to approve the draft.

I changed assistant#

Nothing is lost. Connect the new one and it reads the same projects, notes and files.